A: You can contact us any time on 02 9534 5122 or email to [email protected]. You can also come into our store and talk to one of our experts anytime. You can find us at Unit 32/55-59 Norman Street, Peakhurst NSW 2210.
A: Our
company and main store is located in Sydney. You can find us at Unit 32/55-59 Norman Street, Peakhurst NSW 2210. We also have an online store.
A: The best method is to purchase goods from our online store at www.batteriesdirect.com.au . You can also come into our store in Sydney to browse in person.
A: We supply a wide range of batteries for all purposes as well as charging and supporting electrical equipment.
A: We try
to provide batteries for all applications, including vehicles starting
batteries, storage batteries, common household batteries such as back-up
and cylindrical cells. We also provide specialised batteries for a
range of equipment such as phones, medical devices, emergency lighting,
mobility vehicles, power tools, cleaning devices and a range of other
items. If you would like to know if there is something specific we can
help with please contact us.
A: Our company has proudly been a leading supplier of batteries and associated parts to the public for over a decade.
A: Yes,
we also provide technical assistance as best as we are able on a wide
range of topics. Any issues ranging from batteries, charges, solar
panels and their instrumentation we can assist with. We also have a
mechanic who can change car batteries if you bring the vehicle to our
store at Unit 32/55-59 Norman Street, Peakhurst NSW 2210.
A: Delivery
costs are calculated based on the weight of the order and the
destination. Shipping is calculated upon checkout, but you can also get a
preview by entering your postcode in the shipping calculator on the
product page.
A: We try
to dispatch all orders immediately but delays are sometimes inevitable.
Usually you can expect your goods within 3-5 business days.
A: If there is no stock available then we will place the item on back order and notify you of the delay.
A: Sometimes certain items are unavailable and have long wait times attached. This could be due to a number of reasons and is often beyond our control. We attempt to source your items as soon as possible but delays are sometimes inevitable.
We will always notify you of the delay to shipping as soon as
we can. We keep all order in the system and will always get them to you
as soon as we can.
A: Yes,
you can elect to pickup your goods at our store, located at Unit 32/55-59 Norman Street, Peakhurst NSW 2210. You can also purchase goods over the counter here.
A:
Unfortunately, we can generally only ship goods to Australian Domestic
locations. In some circumstances we could organise international
shipment for non-hazardous goods on special request.
A: In
some cases, yes, express shipping is available for small cost. However,
given the nature of some products this cannot necessarily be offered for
all products and sometimes may still require 2-3 days to reach you.
A: Yes, click the ‘Track my Order’ link on our main page and enter your order number to receive up to date tracking information if valid for your order. You can also tack the order through the couriers online tracking tools using their information and consignment number that we will send to you upon dispatch of the order.
Some goods are classified as Hazardous under Australian Law and
are subject to shipping restrictions. Please contact us to get more
information on any product.
A: Please give us a call on 02 9534 5122 or email us at [email protected]
and we will attempt to find what your are after. We may need certain
information such as size, part numbers, specifications or require a
visual inspection to help you.
A: Our company and main store is located in Sydney. You can find us at Unit 32/55-59 Norman Street, Peakhurst NSW 2210. We also have an online store.
A: Yes you can. We have a number of items available for direct purchasing in person.
A: The pickup location is our store in Sydney.
A: We will contact you when your order is available.
A: Please give us a call on 02 9534 5122 or email us at [email protected]
and we will attempt to find what your are after. We may need certain
information such as size, part numbers, specifications or require a
visual inspection to help you.
A: Yes. Simply contact us at [email protected]
or call 02 9534 5122 to arrange delivery. Be aware that additional
freight fees may need to be paid before we can dispatch goods.
A: We
accept Visa, MasterCard, EFT, PayPal and cash (For pickup orders). We
also accept cheque but will need to wait for the cheque to clear before
releasing goods.
A: Our
online store is secured by 256-bit SSL encryption, the same level of
encryption used by websites such as PayPal, Amazon, and all the major
banks.
A: No,
when you place an order your encrypted information is kept only until
payment is complete and then destroyed. No information is kept on our
servers.
A: Yes.
You can also pay through secure PayPal link. We can also send you an
invoice for you to pay via direct deposit. We also accept cheques but
you must wait for the cheque to clear before any goods are dispatched.
A: We
accept any of the above options a per-payment for you to pick-up an
order in store. You can also pay with cash, card or any other
instantaneous payment service at the counter.
A: Unfortunately we do not accept American Express cards. All others are suitable however.
A: Yes,
but we will require an application and a valid Purchase Order Number on
each order. You will also need to set up a business account approved by
management.
A:
Creating an account is not necessary but we do recommend it to make
future orders more convenient. You can register an account using the
link at the top right of our main page.
A: Simply
click the link at the top right of our main page. You will need to
enter your name, contact information and preferred billing and shipping
address, however you can edit this at any time.
A: We are
primarily oriented towards retail and so generally are unable to offer
discounts on the purchase of single items. However if you intend to
order in volume we may be able to organise a business account for you.
A: Trading accounts are available on request, please contact [email protected] to receive an application. Your account may require some discussion before being subject to management approval.
A: We are
happy to supply other businesses and firms and seek to build trusting
relationships with our business partners. You can contact us to discuss
what benefits we can offer your business.
A:
Voltage refers to the power of the battery and different applications
require different levels. For example, most car batteries are listed as
12 volt batteries.
A:
Generally not, but sometimes there are similar compatible ranges (See
Below) However usually if the voltage is significantly different it will
NOT be compatible
Different manufactures
sometimes use different nominal designations of voltage, so some are
equivalent. For example, the following pairs are commonly
interchangeable:
3.2V – 3.3V
7.2V – 7.4V
10.8V – 11.1V
14.4V – 14.8 V
21.6V – 22.2V
Any higher difference in Voltage will likely be harmful and you should not use the battery. Please contact us if you are unsure.
A: AH,
which stand for Ampere Hours (or amp hours), refers to the capacity of
the battery. Simply put, a higher AH rating on a battery will last for a
longer period of time.
A:
Usually yes. If the Ampere hours rating is higher than the original it
will usually still be compatible, and in fact may work even better as it
has a higher capacity. However, if the Ampere Hours rating is lower
than the original you may experience a shorter cycle life and/or
run-time in the equipment.
It is important to
check the dimensions of a battery before purchase, as usually a higher
capacity battery will need to be physically larger in order to
accommodate the increased capacity.
A: A
batteries run time (or how long it will last before needing to be
recharged) depends on the requirements of the system it is powering.
Generally, when you replace a battery 2 or 3 years old the new battery
will last longer as batteries tend to steadily perform worse over time.
A: Yes,
If the Capacity is the same then the new battery will last roughly the
same as your old battery when it was new. If the capacity is greater
then it will be proportionately greater. E.G: If your old battery is
1000mah and the new battery is 1200mah then the new battery will last
~20% longer when new. Bear in mind batteries tend to degrade in performance over time.
A: There
may be a difference in capacity for a number of reasons. Sometimes
different manufactures create batteries with different capacity, or
release new models with higher capacity. There are also differences in
manufacturing priorities between the original part manufacturer and
replacement parts. Remember that capacity does not need to be exactly
the same to be compatible.
A:
Batteries Direct strives to maintain quality customer service at the
cheapest prices through legitimate supply chains. We can assure all
products are labelled correctly with honest specifications and will
happily assist you in purchasing, technical assistance and a fair
returns policy.
Many third-party seller websites
have no regulations governing proper advertising and will often not
assist with returns or repairs for faulty goods, nor are they restricted
from mislabeling goods.
A: In
most cases we can. Most batteries are not that unique and we can usually
source a replacement given a few days. If the item truly is unique we
can usually also custom manufacture a replacement for you, as long as we
are provided detailed specifications and a sample of the item.
A: Yes. We have a trained mechanic who can fit the battery to you vehicle for a nominal fee.
A: Not
usually. It can be done yourself with few tools. Just ensure you look up
a proper installation guide online first. Be aware that not all
vehicles are simple to change however, and your vehicle may require
specialist work.
A: Yes.
Alarm batteries are stand-by batteries and we can supply those and other
general purpose batteries for use in everything from alarms, UPS
systems, electric motors, etc.
A: Our
website lists all battery terminals in the item description and there
are images for visual confirmation. For clarity most car batteries use a
post terminal, as do most batteries larger than ~40AH
A: Some
smaller general purpose batteries use different terminal types. Some
alarm batteries use spade terminals. These come in two types, F1 and F2
type terminals. (Sometimes they are called T1 and T2)
A: F1
terminals are ~4.5mm wide. The F2 terminal is almost exactly the same,
except is ~6.5mm wide. Double check the battery terminals before making a
purchase.
A: Motorcycle batteries use either screw terminals, or standing terminals. Usually however this is dictated by size and they are not usually interchangeable.
Regardless we still recommend you always double the check the terminal before making a purchase.
A:
Battery chargers exist to not only charge depleted batteries but also
maintain existing ones. Batteries are at risk of failing when discharged
too much or too often. A good battery charger keeps a battery charged
and thus extends its lifespan.
A: Not
very. Most modern chargers are what are known as ‘Smart-Chargers’ which
are simple to use. Simply plug into a power outlet and attach the leads
to the battery and most chargers will automatically commence charging
and stop automatically when complete.
A: Most
chargers will not over-charge a battery. They will automatically switch
to a maintenance charge mode when appropriate and can be left on
indefinitely.
A: Most
chargers have indicators clearly shown to display the charging progress.
However, you can also be reasonably sure that a battery is charged
after about 4-6 hours on an appropriately sized charger.
A: That
depends on the size of your battery. Usually a charger which puts out
~10% the amps of your battery’s capacity is ideal. E.G: if you have a
100ah battery a 10amp charger is ideal.
A:
Usually yes, most chargers are rated for anywhere between 100-240V
outlets so will work in most countries. However you will need to provide
an appropriate adapter plug as all of our charges are designed for
Australian outlets.
A: Yes. We sell a multitude of additional cables of different types, however some are only compatible with certain brands.
A: Most
chargers come with the required cabling in the box and no additional
chargers are necessary. However be aware that Victron chargers larger
than 30amp do NOT come with battery connection cables and you will need
to source your own.
A: You must notify us within 7 days of receiving the item/s you wish to return. Change of mind returns are subject to a restocking fee of 15%. For more info please call 02 9534 5122
A: All of
our products come with 12 months guarantee at a minimum however some
items have an additional warranty period. You can check the product page
for more info.
A:
Usually exchanged can only occur during the warranty period, which is
stated for each product. However, you are free to return a product at
any time and we will attempt to fix the issue or advise you how best to
proceed.
A: If your products are faulty you will need to return the goods to us at our location at Unit 32/55-59 Norman Street, Peakhurst NSW 2210. You will need to include a copy of your receipt and the Returned Goods Form with as much detail as you can about the problem.
Download Returned Goods Form
Click Here
Please Note:
- Warranty is void if batteries are subject to physical damage, modified or are opened and original seals are broken.
You will need to organise transportation of the goods to us for warranty return, but we will undertake all costs to ship the replaced/returned goods back to you.
A: Once
we have received the returned goods we endeavor to complete the process
as quickly as possible, but depending on the situation it may require
additional testing, including testing by the manufacturer. Please allow
for up to two weeks to resolve the issue and contact you.
A: Once a
warranty claim has been accepted and the goods replaced we will send
them to you free of freight charge. Alternatively you can pick up your
replacement item in store.
A: Yes,
if you prefer goods returned under warranty can be refunded instead of
replaced. Bear in mind only the value of the item itself will be
refunded and no refunds will be issued for services such, as freight,
insurance, battery fitment, etc...
A:
Warranty claims are ultimately determined by the manufacturer and we
will continue to press the claim if we believe the refusal was not in
keeping with fair trade practices. However once denied under reasonable
cause there is unfortunately little else we can do. We will however work
with you to find a solution and provide technical assistance to wither
correct the issue as best as possible or avoid it recurring in future.
A: The alternator is the generator in your car that recharges a battery. It is part of the vehicle itself, not the battery. If the alternate is not working properly then it will not charge the battery, which may result in the battery failing. In this instance warranty may be denied as the battery itself was not at fault.
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