Warranty and Returns

 

Q: I no longer want the item/s I’ve purchased or I ordered by mistake, can I return the item/s? (Change of mind returns)
A: You must notify us within 7 days of receiving the item/s you wish to return. Change of mind returns are subject to a restocking fee of 15%. For more info please call 02 9534 5122

 

Q: What kind of warranty do you offer?

A: All of our products come with 12 months guarantee at a minimum however some items have an additional warranty period. You can check the product page for more info

 

Q: How long do I have to return faulty goods?

A: Usually exchanged can only occur during the warranty period, which is stated for each product. However, you are free to return a product at any time and we will attempt to fix the issue or advise you how best to proceed.

 

Q: What is the procedure for a return of faulty goods?

A: If your products are faulty you will need to return the goods to us at our location at 8A Stanley St Peakhurst. You will need to include a copy of your receipt as well the Returned Goods Form with as much detail as you can about the problem.

 

Download Returned Goods Form

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   You will need to organise transportation of the goods to us for warranty return, but we will undertake all costs to ship the replaced/returned goods back to you.

 

Q: How long does the returns process usually take?

A: Once we have received the returned goods we endeavour to complete the process as quickly as possible, but depending on the situation it may require additional testing, including testing by the manufacturer. Please allow for up to two weeks to resolve the issue and contact you.

 

Q: How do I get my replacement goods?

A: Once a warranty claim has been accepted and the goods replaced we will send them to you free of freight charge. Alternatively you can pick up your replacement item in store.

 

Q: Can I get a refund instead?

A: Yes, if you prefer goods returned under warranty can be refunded instead of replaced. Bear in mind only the value of the item itself will be refunded and no refunds will be issued for services such, as freight, insuarance, battery fitment, etc...

 

Q: What happens if my warranty claim is denied?

A: Warranty claims are ultimately determined by the manufacturer and we will continue to press the claim if we believe the refusal was not in keeping with fair trade practices. However once denied under reasonable cause there is unfortunately little else we can do. We will however work with you to find a solution and provide technical assistance to wither correct the issue as best as possible or avoid it recurring in future.

 

Q: What is the car alternator and how does that effect warranty?

A: The alternator is the generator in your car that recharges a battery. It is part of the vehicle itself, not the battery. If the alternater is not working properly then it will not charge the battery, which may result in the battery failing. In this instance warranty may be denied as the battery itself was not at fault.

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